Privacy Policy

1. Overview

HopIsla (“we”, “us”, “our”) is a booking platform connecting users with boat operators in the Philippines. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. By using HopIsla, you agree to the practices described here.

2. Information We Collect

a) Information you provide

• Name, email, phone number
• Contact and billing address
• Booking details (boat type, date, passengers, special requests)
• Payment information (processed securely by Xendit)

b) Information collected automatically

• Device and browser information
• Usage data (pages visited, steps in booking flow)
• Approximate location from IP address

c) Information from third parties

We may receive information from partners like payment processors and identity verification services.

3. How We Use Your Information

• To process bookings, payments, cancellations, and refunds
• To communicate with you (confirmations, updates, safety notices)
• To provide customer support
• To improve our website and services
• To prevent fraud and ensure safety
• To comply with legal obligations

4. Sharing Your Information

We only share your information in limited cases:

• With service providers (e.g., Xendit) to perform necessary services
• With authorities if required by law
• With emergency responders for safety reasons
• With partners if you opt-in to shared services

We do not sell your personal information.

5. Cookies and Analytics

We use cookies to operate our website and understand usage.

• Essential cookies: required for core functions (booking, secure sessions)
• Performance cookies: help improve website speed and functionality
• Optional cookies: only used for marketing if you consent

6. Data Security and Retention

We take measures to protect your data but cannot guarantee complete security. We retain personal information only as long as necessary for bookings, legal compliance, or safety purposes.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict your personal information. Contact us to exercise these rights; we may verify your identity first.

8. Age Restrictions

Our services are for users 18 and older. Children may travel, but all bookings must be made by an adult. We do not knowingly collect information from users under 18.

9. International Transfers

Your data may be stored or processed outside your country. We ensure safeguards are in place when this occurs.

10. Changes to this Policy

We may update this policy from time to time. The latest version will be posted on this page.

11. Contact Us

For questions or concerns, contact us at: